Iteration 2: Training at Ventois Inc
The activities in this stage are to transfer the action researcher from the general company to the main area of specialization of Linux administration, where I would be provided with task description and perform my tasks under supervisory control. I planned on meeting with my immediate supervisors and colleagues so that the meeting would provide an ample time for us knowing each other. More so, I had to identify and familiarize myself with the executive sponsor of the entire projects happening within Linux Administration Department of the Ventois Inc.
Firstly I had to refine the scope of my training based on the resources, timeline, and impact. Since the training was short, there was a need to create a plan on how to utilize the period to accomplish as much as possible using the limited resources.
Later on, in this phase where I developed a project plan which I would use for the entire training. The project plan would be used to evaluate performance as well as the risks common to the project and their classifications depending on the degree of impact. Risks are very common to all projects and therefore they needed to be planned for early before the project began.
Since teams are very crucial as far as action research is concerned, I had to identify the team that I would work. In the team formation process, we had to understand the guidelines of action research as defined by the five C’s (change, concern, collaboration, commitment, and consideration). I also identified the customers who I would deal with as well as the budget. The budget of the program got recorded in a well-organized manner.
I had to be well prepared at this stage because we earlier got informed that we had to get introduced to the technical part of our training where we would learn about what our tasks would entail as well as what we would accomplish at the end. Within this stage, the training began with an introduction of some few concepts about the Linux administration tasks, devices, and processes. I got familiarized with the computing devices at the office such as the server, Linux operating system, and the website platform.
The trainer discussed the general structure of the tasks that interns are supposed to learn and undertake. In this part of the training, I was provided a detailed description of the activities that I would perform during the training period. The description was in printed format, and some of the tasks involved included Installation of Linux Operating System (OS), file backup and restoration, DHCP and DNS configuration, system troubleshooting, security implementation and Network File System (NFS) configuration.
In this training, we were provided with a list of different operating systems such as Windows (Developed by Microsoft Corporation) and Mac OS. In the process, the differences and the similarities of the operating systems were explained to us. We also got provided with reasons why Ventois Company preferred Linux Operating system over other systems in managing their databases and websites. The trainer also explained the physical layout of the computer network and the roles of various positions within the department briefly. Besides, the trainer introduced the basic commands used to manage files, processes and network. At the end of the training action phase, in the teams that we identified earlier, we were provided with an assessment that would help in evaluating whether we understood the concepts taught during the training session.
There were various observations during the training meeting at Ventois Inc., Linux administration department. The session allowed the interns to understand the inner details of the company, which was different from the first iteration where the learner got introduced to the company in general. The introduction and familiarization with the concepts and structure of the systems were very important since in provides a clue of what the learner will learn. The description of concepts would help the trainers know what they would use. For example, the learner would have to refer specific devices by their specific names such as the server (which may be confused with computer processing unit or CPU). Besides the training also helped the trainees understand the processes that occurred in the Linux Operating system.
The intern also found out that a team is very important while working in an organization. When a team is united, they can make great achievements that cannot be done by a single person. The tasks involved in the department are so many and complex and it requires combined effort to perform a successful task. Also, Linux administration is complex and very sensitive when it comes to security issues and so if a Linux Administrator does not perform his task very well, then it may lead to regrettable outcomes. For example, poor assignment of roles done by various personnel may lead to the breach of integrity, whose outcome is regrettable.
Training is important to provide an overview of the tasks that will be carried out. Without training, the interns will be confused when dealing with the devices and performing tasks on their own since they do not know what they are doing.
We did a lot during the training, and I was glad that we got trained even though some things did not happen so well. The training session was awesome, and we learned a lot that we did not learn when in the class setting back at college. There were new industrial devices which I had not known till then. Most of the terms and concepts that we got introduced to seemed very familiar to me, as we were taught most of the things during our computer networking class and operating systems. I enjoyed the areas where we were taught the specific areas that we would deal. Learning in this new environment enabled the interns to tough, look and feel the devices such as server and the Linux Operating System physically. I admired the training such that I was tempted to have Linux Operating System installed on my personal computer because it appeared easier to navigate through than expected. The participants were eager to know much. Interns asked so many questions, which were then answered by the trainer. There was high cooperation among all participants. The session was active, and I found out that I learned something new at the end of the training session.
As mentioned earlier, there are some few things that did not work as I had anticipations. The general view of Linux administration seemed an easy task to handle, but later, I came to understand that getting deeper into the processes and activities such as the use of the Linux commands required abilities to learn quickly and understand. The Linux commands were confusing and hard to work. It required a significant amount of effort to tackle the issue. However, I realized that teamwork is very important because it helps the interns tackle issue which is difficult and time-consuming within a short time.