Human Resource Management Methods

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Locate the following article: Oliphant, G. C., Hansen, K., & Oliphant, B. J. (2008). A review of a telephone-administered behavior-based interview technique. Business Communication Quarterly, 71(3), 383-386.
Part I: After reading the article, summarize the purpose of the study, and then answer the questions below.
What are the authors’ main points for conducting the study?
Do you agree with the authors’ findings?
What evidence from additional sources supports your opinion?
What are the reasons employers use the employment interview to fill job openings?
How effective do you think behavior-based interviews that are conducted via telephone are?
Briefly describe the main features of equal employment laws, and tell how this article demonstrates these features.
Part II: Develop a minimum of five (but no more than eight) non-discriminatory interview questions that you would ask when conducting a telephone interview. These questions should be listed on the last page of your critique.



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