Action research on employment opportunities for Computer System Analyst in IT

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Literature Review

System analysis and design conducted by system analysts seek to comprehend what humans should have to analyze data flow or data input systematically, process, transform, or store the data and then output information in the context of a specific business (Satzinger, Jackson&Burd, (2011).  Also, systems analysis and design have the purpose of analyzing, designing and making improvements that support the users and the functioning of enterprises that can have accomplishment via the usage of computerized information systems.  Carrying out system installation minus proper planning results in user dissatisfaction and it often causes a system to suffer disuse. In systems analysis and design, the system analyst works with the end users of an information system so as to support them in working with the information technologies in and organizational context (Dennis, Wixom& Roth, 2008).  Thus, the systems analysts are an essential component in the development of information systems.

Roles of Computer System Analyst

The system analyst plays the role of systematically assessing how the end users interact with some given technology and businesses function through the examination of inputting as well as the processing of data and then outputting information with the aim of improving organizational processes (Avison et al., 1998).  Several improvements involve the better support of the users’ tasks as well as the business functions via the usage of the computerized information systems. That definition focuses on a systematic and methodical strategy to information systems, and then driving the improvements of what is taking place in light of the specific issues the users and the business are experiencing (Misic, 1996). The analyst should liaise with the people who are the domain experts and the computer experts.  The analyst has to carry out many roles and sometimes balancing many of them simultaneously.  The three primary roles of system analysts include acting as a consultant, a supporting expert, and a change agent.

The system analyst often acts as a system consultant for humans and their businesses, and therefore, businesses may hire them to address the information system problems within an enterprise (Jiang, Klein&Balloun, 2000).  That hiring can be advantageous to the enterprise as the external consultants are likely to bring a fresh perspective the workers of the enterprise may not possess. But it is also argued that the external analysts are at a disadvantage as they are not aware of the organizational culture. When the system analysts act as external consultants, they should heavily rely on the systematic methods to analyze and design suitable information systems for the users that work in a particular business.  The systems analysts will also rely on the information system users to assist them in understanding the organizational culture from their viewpoints (Lee, 2005).

The other role played by the system analyst is that of supporting the experts within an enterprise for which they are regularly employed in particular systems capacity.  In that role, the system analyst taps on the professional expertise regarding computer hardware and software as well as their users in the organization (Avison et al., 1998). That work is however not a full-blown information systems project, but it involves some modification or decision impacting a single department.  When the system analyst acts a support expert, he serves as a resource for the ones who are managing projects.

The most comprehensive as well as a responsive role of the systems analyst is the one of an agent of change. As an analyst, one is an agent of change when they carry out the activities in the SDLC and is interacting with the end users and the organization for an extended period (Oz, 2009).  We can define an agent of change as somebody that acts as a catalyst for change, creates a plan for change, and then cooperates with others to facilitate the change (Avison et al.,  (1999). The presence of computer systems analysts in an enterprise changes it. A system analyst needs to recognize that fact and utilize it as a starting point for his/her analysis. Thus, the analyst should interact with the users as well as the management from the very beginning of projects. Without the services of a system analyst, an organization cannot understand what is needed to support its functions and thus real change cannot be achieved (Lee, 2005).


My research on computer systems analysis will have me arranging the tasks in the form of iterations whereby I will have four iterations that follow one another in chronological order. The ones that come after will be acting as a follow-up for the preceding ones until I acquire a complete experience as desired in computer systems analysis.  Each iteration will be comprised of a cycle of planning, acting, observing and reflecting for it to be deemed a complete iteration.  Below is a highlight of the iterations.

Iteration 1: Orientation

In the orientation session, I will meet with various networking engineers, experts, and administrators who will guide me through the process of understanding the requirements for becoming a competent networking professional.

Iteration 2: Training

In the second iteration involving training, I will carry out a search on the Web and meet various professionals that will help me in acquiring the required skills to become a competent networking expert.  I will have to practice both the hard and soft skills for me to stand out as a professional networking expert.

Iteration 3: Building a Profession Brand

In this third iteration, I will endeavor to build my professional brand to help the employers to reach me easily. That will involve coming up with an online portal and creating a resume. I will find all the tools and resources that are helpful in developing my personal career brand and the chore self-marketing techniques that can get me hired or promoted.

Iteration 4: Attending Interviews

At this fourth iteration, I will prepare for and attend interviews that are relevant to my career. To attend those interviews, I will have to search for the job advertisements online and make inquiries from friends. I will also do some exercises and learn about the common questions and the way to present myself.



Avison, D. E., Lau, F., Myers, M. D., & Nielsen, P. A. (1999). Action research. Communications of the ACM, 42(1), 94-97.

Avison, D. E., Wood-Harper, A. T., Vidgen, R. T., & Wood, J. R. G. (1998). A further exploration into information systems development: the evolution of Multiview2. Information Technology & People, 11(2), 124-139.

Dennis, A., Wixom, B. H., & Roth, R. M. (2008). Systems analysis and design. John Wiley & Sons.

Jiang, J. J., Klein, G., &Balloun, J. L. (2000). Systems analysts’ attitudes toward information systems development. Strategies for managing computer software upgrades, 179.

Lee, C. K. (2005). Analysis of skill requirements for systems analysts in Fortune 500 organizations. Journal of Computer Information Systems, 45(4), 84-92.

Misic, M. (1996). The skills needed by today’s systems analysts. Journal of Systems Management, 47(3), 34.

Oz, E. (2009). Management information systems. Boston, Mass: Thomson/Course Technology.

Satzinger, J., Jackson, R., &Burd, S. D. (2011). Systems analysis and design in a changing world. Cengage learning.

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